Shipping Policy

Shipping Locations

All of our orders are shipped from our facility in Calgary, Alberta. At this time, Doghouse Coffee Co. can only ship domestically within Canada. 

Shipment Timing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

We use Canada Post as our shipping partner. We offer $10 flat rate shipping across Canada, or free shipping on orders over $50.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at doghousecoffeeco@gmail.com with your name and order number, and we will look into it for you.

Items Damaged in Shipping

In the event that your order arrives damaged in any way, please email us as soon as possible at doghousecoffeeco@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at doghousecoffeeco@gmail.com.